yeah, this has always been the dumbest of takes. When I have an issue at Amazon, is Bezos picking up the phone? Hell no. Even at places where the "customer is always right", all that means is the customer is the boss of the hourly wage slave. The CEO doesn't give a damn. And this results in so much ugly behavior here in America, where customers think they can throw drinks at fast food workers and have an adult tantrum.

Anyone comparing a customer to a boss has had the luxury of never having a terrible boss.