I had a similar email address for many years. I kept putting in tickets asking if we could change it, or at least create an alias sans-apostrophe, but never got a reply.

Eventually they came to me and asked if I'd mind changing it. I pointed out I'd requested this roughly 10 times by that point, and we discovered their ticket system had been eating it.

For bonus points, I'm in Ireland, the one place on earth you'd expect o'names to be handled gracefully.