Re:Trello co-founder Michael Pryor on pandering to power users
by PragmaticPulp on Friday October 02, 2020 @12:24PM
(#24664216)
One of the hard truths about dealing with customers is that they don't care whose fault it is. They're just angry and they want a resolution.
In practice, you can't simply divide customer problems into self-inflicted and company-inflicted and decline to support the customers' self-inflicted problems. The line between the two types of problems is too blurry to enforce, but the reality is that customers don't care either way. They just want you to fix it, and they expect your product to prevent them from shooting themselves in the foot in the first place.
In practice, you can't simply divide customer problems into self-inflicted and company-inflicted and decline to support the customers' self-inflicted problems. The line between the two types of problems is too blurry to enforce, but the reality is that customers don't care either way. They just want you to fix it, and they expect your product to prevent them from shooting themselves in the foot in the first place.