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Re:Stop Asking Me to “Sign Up” (2014) by ulucs on Saturday September 26, 2020 @02:17PM (#24600915)
It's more because of the dark pattern of blocking possible bad reviews by redirecting them to support.
Re:Stop Asking Me to “Sign Up” (2014) by GekkePrutser on Saturday September 26, 2020 @02:26PM (#24600973)
Well usually bad reviews do include a lot of details. I also often see support from the company actually responding to users, and these issues getting resolved and the ratings modified. This is one way where that process works well.