For amusement sake I removed punctuation. The contrast is between people who find themselves unable to move when a tool sucks and people who just solve a problem. The latter just move on from tools that don't solve their problem or solve it poorly. If the problem is big enough they solve it themselves.

They don't have to be engineers. They'll pay $100 / mo to solve it or hire a guy on Upwork to solve it or cobble something together on Zapier + Airtable. The thing is, the tool is insignificant. They don't really spend an appreciable amount of time on complaining about it because it's faster to stop using it.

I can easily see myself going the latter course of action but I do question how sustainable it is. I wouldn't personally enter a business to make a bag of money and then quickly leave so I'd mix approaches. How about you?

I think that sounds sound.