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Re:Paris hails victory over short-stay rents by sokoloff on Tuesday September 22, 2020 @12:55PM (#24556891)
Datapoint of just one: I had one AirBnB disaster as a renter. Support did initially steer me towards a compromise (to accept the place with a reduction in rent) but as soon as I persisted, they agreed to a full refund (including the platform fee). It wasn't a difficult experience at all.

I was on my own to find a place to stay, but it was Vegas, so that was trivial.

Re:Paris hails victory over short-stay rents by yardie on Tuesday September 22, 2020 @05:44PM (#24560311)
> I was on my own to find a place to stay, but it was Vegas, so that was trivial.

I was in the south of France during peak vacation season. Every hotel in this small town was booked. With a toddler who was visibly worried and extremely tired. To put it conservatively, it was a fucking nightmare.