Re:Old TV caused village broadband outages for 18 months
by donalhunt on Tuesday September 22, 2020 @07:21AM
(#24553205)
Many years ago when I was having cable modem issues, I used to scrape the SNMP off the modem and map stuff like that locally. Was very helpful when diagnosing issues with Level 1 support. "yes... it happens 20 times a day at these times..."
Since then the firmware on devices seems to have either dropped those types of features (cost reduction) or restricted them to an ISP-accessible interface ("security"). :(
That's a choice. Presumably a cost conscious choice, not a limit imposed by Openreach.
A&A presents each customer with a live updated chart of bandwidth usage, latency, and low-level polling of the DSL modem in the customer's home. If your line drops even if you aren't "using" it for anything, you can opt to get a SMS about that, and choose whether this applies at weekends or overnight.
They even plot the rate of "login"/ "logout" events for the modems, both as a whole and mapped onto exchange locations so that you can see if there's a problem beyond just you got unlucky this time.