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A comment on Airbnb REQUIRES recording you call but if you want to record they REFUSE call.

Re:Airbnb REQUIRES recording you call but if you want to rec... by empeyot on Friday September 18, 2020 @05:58PM (#24522289)
What follows works 99% of the times with airbnb:

Customer service representative: "For training purposes this call is being recorded. Are you okay with it?"

Airbnb member: "Well, you know if you feel comfortable that we record this call for quality purposes, I'm totally fine with it, no worries."

CSR:"Haha, sure I am. I just have to ask, you know."

AM: "Sure, me too, it's important to me that you're comfortable with it, too. So... here's the issue why I'm calling..."

[ Parent | on HN ]
Re:Airbnb REQUIRES recording you call but if you want to rec... by EmilioMartinez on Saturday September 19, 2020 @08:08PM (#24531099)
I always wondered, given how disingenuous they are by saying "training purposes", doesn't that weight in in any way during a legal process?

You'd still have yourself to blame if you naively believe everyone, but is it legal to present evidence obtained in bad faith? Can you blatantly lie and say the recording is automatically deleted after a minute, and still present it in a court of law?

[ Parent | on HN ]
Re:Airbnb REQUIRES recording you call but if you want to rec... by Spooky23 on Sunday September 20, 2020 @01:22AM (#24532060)
It’s not reasonable to list every possible use. Any call center routinely uses call data to train and evaluate agents.
[ Parent | on HN ]
Re:Airbnb REQUIRES recording you call but if you want to rec... by dmarlow on Saturday September 19, 2020 @01:00AM (#24525230)
Instead of saying "we record this call", why not just replace it with "this call is being recorded"?

Seems that little bit more sneaky!

[ Parent | on HN ]