Re:At JPMorgan, productivity falls for younger employees at ...
by Robin_Message on Tuesday September 15, 2020 @03:44AM
(#24478794)
Even then, what if one salesperson builds up better longer term relationships (e.g. by not pushing options the customer doesn't really need) and thus their future sales will be better but their initial productivity looks poor?
Or a team player who is good at opening conversations but not closing? (I know, always be closing)
But yes, with a quantifiable and accurate and business-orientated metric, you can measure some form of productivity. It is still hard for most roles in most organisations.
Re:At JPMorgan, productivity falls for younger employees at ...
by 1e-9 on Tuesday September 15, 2020 @04:22AM
(#24479012)
Modifying a now trite-but-true saying from the statistical modeling world: βAll productivity metrics are wrong, but some are useful.β I imagine there will always be an infinite number of ways an employee could add value that would be inadequately reflected in any finite collection of metrics, but that does not eliminate the usefulness of good metrics. Managerial judgement is always needed to account for exceptions that require accommodation.
Re:At JPMorgan, productivity falls for younger employees at ...
by bob33212 on Tuesday September 15, 2020 @08:06AM
(#24480247)
Metrics will never be perfect, they are an approximation of the real world. And some things are unknowable. Maybe a customer goes bankrupt 3 months into a project and you never collect the full revenue. One metric shows that a salesperson closed that deal and another metric shows that his revenue per customer isn't good.
Re:At JPMorgan, productivity falls for younger employees at ...
by metacork on Tuesday September 15, 2020 @04:25AM
(#24479028)
A successful team structure will make it difficult to measure individual productivity because team members spend some time on shared team priorities rather than just individual priorities.
I enjoy team work and I push hard against managers focusing on individual performance metrics because it destroys team work.
While I do agree that many productivity metrics are useless and even counterproductive, measuring productivity in a useful way is most certainly possible. For example, sales organizations measure sales per unit time for each sales person. I doubt you will find a successful sales organization not doing this.