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A comment on Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement. Parent comment

Re:Apple Tried Charging the Price of a New MacBook Pro for a... by parasubvert on Monday September 14, 2020 @10:16AM (#24470402)
The iPhone 4 was also one of their best selling models of all time (iPhone 6 I think exceeded it).

Geoffrey Moore’s “Inside the Tornado” makes an argument that companies deliberately need to become less customer focused when they’re in hyper growth mainstream adoption.

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Re:Apple Tried Charging the Price of a New MacBook Pro for a... by Abishek_Muthian on Monday September 14, 2020 @12:34PM (#24472108)
> companies deliberately need to become less customer focused when they’re in hyper growth mainstream adoption

But, Amazon doesn't seem to have done that. Someone even claimed Amazon sells customer service, they still seem to do so but at the expense of their employees.

Thanks for the recommendation of the book.

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