it always feels a bit weird to see people elsewhere rely on it for much more.
And this is the answer.
Paypal's existence comes down to the fact that they are the sole "legitimate" vector into the US financial system for a vast majority of the rest of the world. Because that's such a massive financial incentive, they can basically treat users however they wish and get away with it.
Even today, so many people use Venmo, which is still PayPal. Apple Cash seems to work well, but still involves an unnecessary middleman like PayPal.
Zelle is the only half decent solution, that doesn’t involves third parties.
Also, with Zelle, you never need to give anyone your bank account number, and you are never authorizing anyone to reach into your account and take money via ACH, like you are with Paypal/Venmo/Apple Cash/etc. It’s also instant.
https://www.earlywarning.com/about
>Early Warning Services, LLC, is a fintech company owned by seven of the country’s largest banks.
https://en.wikipedia.org/wiki/Zelle_(payment_service)
>Zelle is a United States–based digital payments network owned by Early Warning Services, a private financial services company owned by the banks Bank of America, BB&T, Capital One, JPMorgan Chase, PNC Bank, U.S. Bank and Wells Fargo.[1][2][3] The Zelle service enables individuals to electronically transfer money from their bank account to another registered user's bank account (within the United States) using a mobile device or the website of a participating banking institution.[1][3]
As a non-American, seeing this listed as a plus is always so strange.
What do you mean by 'free'? Didn't they always charge fees?
Scale/brand effects.
For example: paypalsucks.com was set up some time around 2001[0].
[0] This is the earliest snapshot the IA has of the site: https://web.archive.org/web/20010215013627/http://paypalsuck...
Outside of the US, credit cards were far from ubiquitous (and they still aren't). PayPal was the one system that could handle international transfers reasonably.
Edit: Also, speed and payments to individuals. Back when eBay was an auction house for used goods sold by individuals, not a marketplace for commercial sellers, it was the one way to get someone money that was instant. No idea how that worked in the US, but in Germany the alternative was bank transfers which took 2-3 days back then.
Now that people have got used to better payment processing the banks have had to improve, I think it's easy to forget just how bad things used to be.
I had the worst experience ever in trying to set up our recurring billing system with them, wasting several days of work, to the point that I simply gave up, switched to Stripe, and got everything up and running, in production, in hours.
Even as a consumer I had a terrible experience when trying to send money abroad, for my rent, with Xoom, a PayPal service. They initially took the money from my PayPal account, told me that the money was on its way to the recipient, only to block it some days later for non specified reasons (refunded in my account). On top of that, I lost the option to use my PayPal account to send money, for what appeared to be a technical issue. Even if the system appeared to give me the option to use my PayPal account as a source of funds, telling me that the accounts were indeed connected, then when actually sending the money the option disappeared.
To solve the issue I called Xoom, they told me that there was no way of reconnecting my account and that I had to contact PayPal. So I did and they told me that they couldn't do anything and that I had to contact Xoom. After few exchanges back and forth like these, I simply asked to close my Xoom account so I could open a new one and restore the link between my Xoom and PayPal accounts, but they told me that that was not possible and that to cancel Xoom I had to cancel also PayPal.
So I gave up, used another service and got my money to my recipient.