Re:Name.com: Another Unscrupulous Registrar
by sandGorgon on Wednesday April 13, 2011 @10:45PM
(#2445336)
I have used Namecheap's customer service (my fault entirely) and it has been super excellent. They usually have a turnaround time of a few hours and are 24X7.
They also have a forum where you can request for specific features - a couple of months back I posted requesting for account management pages to be made HTTPS.. and now they are. Dunno if the post made a difference.
However, their branding is stupid: I cant get my clients to register their domains on anything called "cheap" - especially corporate ones. I suggest gandi.net in that case.
Namecheap has been excellent for the domains I've bought through it. I haven't yet had to talk to their customer service, but their management interface is simple and flexible enough that I haven't had to.