> The real root cause of "user hostility" is that companies are run by humans and humans are self-serving and want to make more money. E.g. Look at COVID causing some colleges/universities cancelling in-person classes and refuse to refund tuition fees claiming that "video instruction" is same quality of education. The money came from students and not VCs. You can't blame VCs for that.

I'm not sure this one fits, because the universities are between a rock and a hard place. They've switched to "video instruction" but none of their expenses have gone away because they're still maintaining a campus and about the same level of staffing since they expect to switch back to it in the not too distant future. But if their costs haven't gone down, it's pretty hard for them to charge less without going under.