Disagree 100%. I don't expect technical detail, I expect product change detail. Have you ever looked at Slack's release notes? Easily digestible and they don't need to go into deep technical detail to say that a given feature behaves slightly differently now. I expect a bit more than the totally-meaningless "bug fixes". Even something as simple as "icon update, old messages now stored in Archive tab". I just don't want crazy surprises like a total UI overhaul where tons of stuff I'm used to is just suddenly gone.

Having dealt with my share of technically-unsavvy users, I can confirm that half the job is managing their feelings. The other half is working around them to keep things safe and functional in spite of them.

That's so patronising.

It's way less patronizing than the policies of the App Store.

If it was sufficiently patronizing, users would be offended and WhatsApp would not be popular. Therefore it cannot be as patronizing as you claim.

That sounds logical in theory but in practice users may use a tool and still loathe it. Their choice to use WhatsApp is partially dependent on their contacts’ choice to use it.

so if a tree falls in the woods and nobody is around to hear it.. it didn't make a sound? ;)