If Apple claim to tightly control their store because of privacy and security, but then don't deliver, then yes, Apple bad.
If apple doesn't tightly control their store and doesn't claim to protect your privacy or security through their store, then no, they're not bad.
Its about not meeting the expectations they, themselves, set based on their claims.
If Apple tightly controls their store, Apple bad.
If Apple doesn't tightly control their store, Apple bad.
The unavoidable consequence of being really big - a large number of people will be unhappy with your decisions no matter what you do.