Contrary to what that link says, the software was not thoroughly tested. Normal testing was bypassed - per management request after a small code change.

This was covered in a book (perhaps Safeware, but maybe another one I dont recall) along with the Therac 25, the Ariane V, and several others. Unfortunately these lessons need to be relearned by each generation. See the 737-Max...

> Normal testing was bypassed - per management request after a small code change.

That lesson will really never be learned. This happens on a daily basis all over the planet with people who have not been bitten - yet.

It isn't learned because 99% of the time, it works fine and nothing bad happens.

We are very bad at avoiding these sorts of rare, catastrophic events.

That's why the most reliable way to instil this lesson is to instil it into our tools. Automate as much testing as possible, so that bypassing the tests becomes more work than running them.

I disagree, it's in part a people problem - more draconian test suites just make developers more inclined to cheat and they tend to write tests which are not valid or just get the tool passing...

It's more important to visually model and test than to enforce some arbitrary set of rules that don't apply universally - then you have at least the visual impetus of 'this is wrong' or 'I need to test this right'.

A lot of time is spent visually testing UIs and yet these same people struggle with testing the code that matters...

Until a manager is told about how hard the automation makes it to accomplish their goal...

You need buy-in to automation at a high enough level.

If a team manager at eg Google was complaining about how automation gets in the way and wanted to bypass it, they wouldn't last too long.

Managers who have been bitten still make this choice

Or most of what we do isn't really important so it doesn't matter if it breaks every once in a while.

Probably not the book you are thinking off, since it’s just about the AT&T incident, but “The Day the Phones Stopped Ringing” by Leonard Lee is a detailed description of the event.

It’s been many years since I read it, but I recall it being a very interesting read.

For some reason in my university almost every CS class would start with an anecdote about the Therac 25, Ariane V, and/or a couple others as a motivation on why we the class existed. It was sort of a meme.

The lessons are definitely still taught, I don't know if they're actually learned of course.. And who knows who actually taught the 737-Max software devs, I don't suppose they're fresh out of uni.

Do management typical typically study Computer Science?

Unfortunately most people become a manager by bring a stellar independent contributor. People management and engineering are very different skills, I'm always impressed when I see someone make that jump smoothly.

I always wanted companies to hire people managers as its own career path. An engineer can be an excellent technical lead or architect, but it can feel like you started over once you're responsible for the employees, their growth, and their career path.

Yeah, it just sucks that you eventually have someone making significant people management decisions without the technical knowledge of what the consequences could end up being. This would be even worse if you had people manager hiring be completely decoupled. The US military works this way and I have to say it's not the best mode.

Typically yes actually, the director of engineering should always be an engineer. Of course, these are hardware companies so it would probably be some kind of hardware engineer.

Should.

Sure.

As a former AT&T contractor, albeit from years later, this checks out. Sat in a "red jeopardy" meeting once because a certain higher-up couldn't access the AT&T branded security system at one of his many houses.

The build that broke it was rushed out and never fully tested, adding a fairly useless feature for said higher-up that improved the UX for users with multiple houses on their account.

This reminds me of an incident on the early internet (perhaps ARPANET at that point) where a routing table got corrupted so it had a negative-length route which routers then propagated to each other, even after the original corrupt router was rebooted. As with AT&T, they had to reboot all the routers at once to get rid of the corruption.

I can't remember where i read about this, but i recall the problem was called "The Creeping Crud from California". Sadly, this phrase apparently does not appear anywhere on the internet. Did i imagine this?

I can't find anything by that name either, but the details do match the major ARPANET outage of Oct 27, 1980.

The incident is detailed in RFC 789:

http://www.faqs.org/rfcs/rfc789.html#b

Interesting, thanks! That is different to the story i remember, but it's possible that i remember incorrectly, or read an incorrect explanation.

I believe that i read about this episode in Hans Moravec's book 'Mind Children'. I can see in Google Books that chapter 5 is on 'Wildlife', and there is a section 'Spontaneous Generation', which promises to talk about a "software parasite" which emerged naturally in the ARPAnet - but of which the bulk is not available:

https://books.google.co.uk/books?id=56mb7XuSx3QC&lpg=PA133&d...

I have spent hours and hours banging my head against Erlang distributed system bugs in production. I am absolutely mystified why anyone thought just using a particular programming language would prevent these scenarios. If it's Turing-complete, expect the unexpected.

The idea isn't that Erlang is infallible in the design of distributed systems.

The idea is it takes away enough foot-guns that if you're banging your head against systems written it in, you'd be banging your head even harder and more often if the same implementor had used another language

There was something similar a few years ago on a large US mobile network. You could watch the ‘storm’ rolling across the map. Fascinating stuff

Are you referring to CenturyLink’s 37-hour, nationwide outage?

> In this instance, the malformed packets [Ethernet frames?] included fragments of valid network management packets that are typically generated. Each malformed packet shared four attributes that contributed to the outage: 1) a broadcast destination address, meaning that the packet was directed to be sent to all connected devices; 2) a valid header and valid checksum; 3) no expiration time, meaning that the packet would not be dropped for being created too long ago; and 4) a size larger than 64 bytes.

* https://arstechnica.com/information-technology/2019/08/centu...

I think we used to call that a poison pill message (still bring it up routinely when we talk about load balancing and why infinite retries are a very, very bad idea).

Some queue processing systems I've seen have infinite retries.

At least they have exponential backoff I guess.

But your queue will grow and grow and the fraction of time you spend servicing old messages grows and grows.

Not a terribly big fan of these queueing systems. People always seem to bung things up in ways they are not quite equipped to fix (in the “you are not smart enough to debug the code you wrote” sense).

Last time I had to help someone with such a situation, we discovered that the duplicate processing problem had existed for >3 months prior to the crisis event, and had been consuming 10% of the system capacity, which was just low enough that nobody noticed.

We also alert if any message is in the queue too long.

If anything, the alert is too sensitive.

The thing with feature group D trunks to the long distance network is you could (and still can on non-IP/mobile networks) manually route to another long distance carrier like Verizon, and sidestep the outage from the subscriber end, full stop. That's certainly not possible with any of the contemporary internet outages.

you can inject changes in routing, but if the other other carrier doesn't route around the affected network, you're back to square one. That's part of why Level3/CenturyLink was depeered and why several prefixes that are normally announced through it were quickly rerouted by owners.

That's my point; as a subscriber, you can prefix a long distance call with a routing code to avoid, for example, a shut down long distance network without any administrator changes. Routing to the long distance networks is done independently through the local network, so if AT&T's long distance network was having issues, it'd have no impact on your ability to access Verizon's long distance network.

There's actually no technical reason why you couldn't do that with IP (4 or 6); although you'd need a approriately located host to be running a relay daemon[0].

0: ie something that takes, say, a UDP packet on port NNNN containing a whole raw IPv4 packet, throws away the wrapping, and drops the IPv4 packet onto its own network interface. This is safe - the packet must shrink by a dozen or two bytes with each retransmission - but usually not actually set up anywhere.

Edit: It probably wouldn't work for TCP though - maybe try TOR?

There are plenty of ways to do what you're describing, and they all work with TCP. Some of them only work if the encapsulated traffic is IPv6 (and a designed to give IPv6 access on ISPs that only support IPv4). Some of them may end up buffering the TCP stream and potentially generating packet boundaries at different locations than in the original TCP stream.

[0] https://en.wikipedia.org/wiki/Generic_Routing_Encapsulation

[1] https://en.wikipedia.org/wiki/Teredo_tunneling

[2] https://en.wikipedia.org/wiki/6to4

[3] Any of the various https://en.wikipedia.org/wiki/Virtual_private_network technologies (WireGuard, IPSec, SOCKS TLS proxies, etc.)

[3] As you mention, a Tor SOCKS proxy

There is, technically, a way for IP packets to signify preferred routes, but due to other (security) reasons it's disabled.

> best known result is Erlang and its ecosystem

not expert but erlang is listed as 1986, so that would seem not directly related https://en.wikipedia.org/wiki/Erlang_(programming_language)

This sounds like the event that is described in the book Masters of Deception: The gang that ruled cyberspace. The way I remember it the book attributes the incident to MoD, while of course still being the result of a bug/faulty design.

Indeed. In 2018 an Erlang telco software did break, bringing down the UK and Japan.

If memory serves that also involved an expired certificate

That matches my memory.

A thread discussing that event:

https://news.ycombinator.com/item?id=24323412

Is that related to the hacker's crackdown?

Fascinating. Thanks for sharing! :)