Re:Zappos CEO Tony Hsieh is stepping down after 21 years
by user5994461 on Wednesday August 26, 2020 @05:50AM
(#24280884)
I remember some time in support, most customers weren't rude. It's boring calls to register on the service, moving out to a new address, or confirming identity.
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Re:Zappos CEO Tony Hsieh is stepping down after 21 years
by wink on Wednesday August 26, 2020 @07:29AM
(#24281428)
If telephone support is the final option after email doesn't work, I feel entitled to be angry. That doesn't mean I have to be rude, but I let the call center person now that I am fucking angry if I wrote 2 emails/support tickets already and they haven't solved the problem.