Re:Zappos CEO Tony Hsieh is stepping down after 21 years
by croh on Wednesday August 26, 2020 @01:19AM
(#24279380)
Agree with you. Apart from rude customers, sometimes you face below problems (mostly process/org related)
- limited decision power. Many times even though you genuinely want to help customor you can't because of it.
- have to cover up others' lies like sales people etc
But still, I would recommend having support experience (atleast a month)to developers. It will change your attitude to solve problem. What really matters to customer is not fancy tech-stack or shiny interface but working service.
- limited decision power. Many times even though you genuinely want to help customor you can't because of it.
- have to cover up others' lies like sales people etc
But still, I would recommend having support experience (atleast a month)to developers. It will change your attitude to solve problem. What really matters to customer is not fancy tech-stack or shiny interface but working service.