Zappos CEO Tony Hsieh is stepping down after 21 years

Re:Zappos CEO Tony Hsieh is stepping down after 21 years by jrowley on Tuesday August 25, 2020 @07:51PM (#24277612)

Some companies actively solicit feedback after interactions with customer support, about the interaction. Those surveys link back directly to the agent. More generally there's also NPS.

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Re:Zappos CEO Tony Hsieh is stepping down after 21 years by foxdev on Tuesday August 25, 2020 @08:40PM (#24277886)

I always give those the maximum number of stars/smiles/whatever and put the interaction in the best possible light no matter what. I always assume problems at the front line start somewhere further back.

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Re:Zappos CEO Tony Hsieh is stepping down after 21 years by vandahm on Tuesday August 25, 2020 @10:48PM (#24278574)

I do the same. The people I blame for bad service are always outside my reach.

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