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A comment on Zappos CEO Tony Hsieh is stepping down after 21 years. Parent comment

Re:Zappos CEO Tony Hsieh is stepping down after 21 years by gowld on Tuesday August 25, 2020 @07:33PM (#24277497)
> Just pretend you're messaging a co-worker in plain-friendly-English. And be genuinely interested in solving my issues

This is what caused service reps to waste everyone's time with elaborate fake displays of empathy and forced unwanted small talk. I'd prefer an efficient robot.

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Re:Zappos CEO Tony Hsieh is stepping down after 21 years by untog on Tuesday August 25, 2020 @07:45PM (#24277580)
Everyone is different. What you’d prefer is not what others would prefer. Hopefully a customer service agent is going to be able to pick up on someone who dislikes small talk and just get the job done.
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Re:Zappos CEO Tony Hsieh is stepping down after 21 years by danielheath on Tuesday August 25, 2020 @09:33PM (#24278151)
If I’m calling CS for a problem a robot could fix, engineering have really screwed up.
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