We're not an entire webmail service (just mail scheduling), but the Momentomail ( http://www.kymalabs.com) signup process was so short we were getting complaints that people didn't know what was happening.
1. Click login 2. If you have a google account hit "allow" 3. Done.
There's something to be said about keeping to user's expectations about common processes. Due to simply not needing it at this point in our product, our process is still "weird" compared to a normal signup process, but seems to have a much higher success rate in getting people to work through the process.
Hopefully opera will iterate a little and resolve this.
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On the landing page, they ask for an email address, and the hint is "[email protected]". So I enter "[email protected]" since they must be asking what I want my Opera address to be.
Nope. The next page puts that email in a username field, with another email address field below it, and a password field.
OK, so what kind of email address do they want now? A confirmation address? Crap. [email protected] is an invalid username. Hmm, maybe I'm supposed to put "me" in the username field and [email protected] in the email field.
Great, they sent a confirmation email to [email protected], which I just created and evidently can't use until I confirm the email address.
Fuck it. Back to Gmail.
Honestly, how hard is this?