What I remember most fondly was that even though the in-store selection was meager, if you were looking for a particular title, the owner was happy to look it up and order from her wholesale catalog. And she'd take 10% off the MSRP! Me and my other teenage nerd friends became some of her most regular customers, coming in to order sci-fi books.
I'd like the coffee though if someone cld please figure that part out.
I believe they ended up working a supplier deal with some of the local schools that helps with consistent revenue.
Ever since the pandemic started I’ve gone there so much that we’re on a first name basis. :)
My experience is mostly from Switzerland where I grew up and Colombia where I have been living the last 5 years.
In Switzerland pure 2nd hand, non antique shops in general are somewhat rare. It is usually sold directly online or in places run by charities. I think 2nd hand had a bit of a resurgence with the raise of the hipster subculture, but don't know the current state. The ones I went to had a mix between used and new or only new.
In Colombia you get a bigger range from the big, cheap labor second hand book stores as you describe, to the small super personal ones. Here is also where for the first time I have seen coffee service and a few tables/sofas within a bookstore. Never back home.
So yes, true, not every small bookshop you walk into will be like that, but so far in every city I have stayed a couple weeks in in Europe and LatAm, I found at least one.
Just getting into one, chatting with people genuinely and deeply passionate about what it is that they are selling. Having a coffee, talking about a book I read, what aspects I liked, philosophizing about the topic in general and getting recommendations what to read next based on that has beaten at least 10x any 'modern' and automatized approach I have ever seen.
But I think that is a situation where a lot of small shops, whether they sell books, music instruments, clothes, food, etc. are in. If they grow too big, the immense value of personal advice and interaction gets lost and if they are too small the people might not be able to make a living.