Separately, why there isn't a tool used by the mortgage broker to facilitate this, I have no idea. It's a nightmare of documents and tasks that makes the whole process 8 times as long.

There’s a million tools like this out there but brokers just want to get deals closed so they fall back to whatever is preferred by the borrower which is always email.

Thank you. You certainly can test it, thanks for joining the list. Your situation is exactly the kind of thing we'd love to solve. We had a similar experience communicating with accountants. Plum Mail is not a shared inbox as such but it is a shared platform so the features you probably need to make life easier talking to multiple people are then possible.