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A comment on Lightroom app update wipes users' photos and presets, Adobe says not recoverable. Parent comment

Re:Lightroom app update wipes users' photos and presets, Ado... by parkersweb on Friday August 21, 2020 @03:19AM (#24232796)
I went through a similar experience - in fairness Adobe do say that the prices advertised are the monthly fee based on a 12 month subscription, but the way in which it was presented felt like they went out of their way to hide that fact.

I then discovered that you can only cancel that 12 month subscription within a short window at the very end of the 12 months.

In the end Adobe retired one of the products from Creative Suite and I used consumer protection law to cancel the subscription on the basis that the service had been materially changed.

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Re:Lightroom app update wipes users' photos and presets, Ado... by dthul on Friday August 21, 2020 @04:01AM (#24233003)
I also fell for Adobe's "monthly subscription". The only saving grace was that I by chance happened to cancel 11 months in, only to be suprised that I actually was on a yearly subscription. Lost one month of fees, could have been worse.
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Re:Lightroom app update wipes users' photos and presets, Ado... by dj_mc_merlin on Friday August 21, 2020 @03:42AM (#24232923)
> I then discovered that you can only cancel that 12 month subscription within a short window at the very end of the 12 months.

Is that legal?

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Re:Lightroom app update wipes users' photos and presets, Ado... by bkor on Friday August 21, 2020 @08:07AM (#24234176)
That's not legal in Netherlands. You can easily cancel ages in advance (by law). The law was implemented because of too many shady behaviours by various companies.
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Re:Lightroom app update wipes users' photos and presets, Ado... by tpxl on Friday August 21, 2020 @04:42AM (#24233191)
Generally yes, you enter a contract for a 12 month subscription but get a discount for it (ex. paying monthly with no subscription it'd cost x, paying monthly with a subscription would cost 0.8x). Good services usually have a clause that you can cancel but have to pay a penalty (for example (number of months0.3x) or (number of remaining months 0.1x)).
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