The more I participate in the "tech won't fix social problems" kinds of discussions, it dawns on me that it's not the tech that's the problem, but the business models behind that tech's development and deployment. Sure, in small companies, the "tech person" and the "business person" are sometimes the same individual, but I still can't think of a single example where harmful technology was irresponsibly deployed "because it would be elegant/useful/cool" - the problems happen when the motivation is, "because it's easy money".
But that line of thinking reduces the issue to the usual problems of society run by market economy, which is already a well-trodden ground, so you can't find new scapegoats there.
"Google is the champion of circumventing long established norms, such as the prohibition on wiretapping, and evading responsibility for doing so" says a lot more than "causing harm".
Calling Google wiretapping would be like calling your bank a wiretapper because they log every transaction. Those previously listed bad actors with badges agencies doing so would be business as usual.
It is utterly exasperating to see "Big Tech" magically become the magnet for blame of things they don't even remotely do and see people believe any ole bullshit that confirms their preconceptions.
On the other hand, Google drove surveillance vans all over the world, hoovered up people's home network wifi frames, and promoted the engineer who "accidentally" introduced that "bug". If that isn't circumventing a norm against wiretapping, I'm not sure what is.
Sometimes the things they don't care about are also very deliberate. Google is perhaps the champion of causing harm by not caring about things. This is sometimes ascribed as being caused by their "engineering-centric culture", but I fail to see how engineering excellence can mesh with the real world experience of using their products. A broken clock is still broken even if all its gears are beautiful.
More to the point, I really wonder how exposure to the social sciences may help fix any of this.