We had this issue down here in Australia with a firm called MSY. They refused to offer returns on defective products. That is not legal down here (we are somewhat like CA in terms of consumer protection) and the ACCC fined them $200K AUD. The incredible thing is they still found those pesky customers returning defective products too much trouble and started telling people that there were no refunds. After another few years of that, the ACCC fined them another $730K AUD. If you have an issue with something and have to return it now they are very easy to deal with. :)