He expressed his disapproval of one particular practice and I don't blame him. I think it's a shady feature too - getting people accustomed to a feature above their plan and then default-upgrading unless they take a particular step.

They have a solid policy for traffic spikes which is to be commended, but with something like adding staff, which is an active user decision, I think the method is reminiscent of dark patterns which this community tends to resent.