> I don’t think the argument was that he wanted the site to go dark.

There was an explicit dispute over this. The original email from Ghost was concerned with the number of active staff users, and the customer is definitely right that Ghost just shouldn't allow excess staff users rather than allowing them and then automatically increasing your bill.

But the two plans in question don't differ only by the permitted number of active staff users. They also differ by the permitted number of page views per month. And the customer explicitly asked "what happens if I post something that exceeds the number of page views allowed for my plan?".

So yes, the question of whether the site should go dark is very much in play.