> I wonder what HN startups must think when they read HN comments and so very often see "my needs aren't met, I quit you".

I know a couple of guys who posted their stuff here. They don't care about the complainers because the complainers don't have and don't offer to have skin in the game. They did the sensible thing, which is to be polite and respond noncommittally thanking them for the feedback or to ignore them.

Because you don't get information that will improve the product from them, they aren't potential customers, and they usually don't know what they're talking about anyway.

I don't think it's necessary or appropriate to assign an insulting stereotype label to that subset of customers, especially not on HN. People who behave in this manner can be readily found on HN in many discussions (for example, virtually all about telemetry), and while I don't understand them I don't condone insulting them either.

Irrelevant. I object to the intent to be insulting, not to the specific insult chosen. Insultingly calling them “paperclip giraffes^” with the same derogatory intent would have earned the same comment.

^ Thanks, password generator!