I 100% agree, but in this case it's just another type-A guy making an observation perhaps so he can feel good with himself but not really doing anything.

These people like to pretend they are poor empathetic souls but with no power, which is bullshit. If their ass is on the line or their business has an existencial threat, all of a sudden they know how to make the right phone calls and make things happen.

I buy what he's trying to paint, but I don't buy his hypocrisy.