Re:Fire your bad customers
by cgriswald on Sunday August 09, 2020 @01:58PM
(#24101473)
I would rather pay 1.2 * $X now than $X/months per month over the lifetime of a product. It's not about the money for me, it's about having a fixed cost rather than an indefinitely recurring one that I have to continually decide if it is still giving me $X/mo in value and remember to cancel when I'm done. It's also about the sense of ownership I get over the product versus "this is something I'm renting" which, for me, is a big deal. I get that it is difficult to price in the cost of bug-fixes, but I consider that not my problem.
That said, support as a subscription (or alternatively, pay-per-issue) is totally fine by me. I'm also fine if new features are added to Version 2, and I later have to decide whether to upgrade or not.
And although it is not about the money for me, it frequently does pay off. I usually opt for the longest recurring subscription (if lifetime is not available) which usually has steep discounts and in the case of my XM radio... still enjoying that lifetime subscription.
That said, support as a subscription (or alternatively, pay-per-issue) is totally fine by me. I'm also fine if new features are added to Version 2, and I later have to decide whether to upgrade or not.
And although it is not about the money for me, it frequently does pay off. I usually opt for the longest recurring subscription (if lifetime is not available) which usually has steep discounts and in the case of my XM radio... still enjoying that lifetime subscription.