Re:Fire your bad customers
by ecpottinger on Sunday August 09, 2020 @01:41PM
(#24101296)
Do not work like that. When I read reviews, I quickly notice if the reviewer seems to have an axe to grind. Reviews of true bad service seem to have a different favour than the reviews given by the people who are just trying to bad mouth someone/company, they too often try to make themselves look like angels and how dare this big bad person not meet their expectations.
Re:Fire your bad customers
by EForEndeavour on Sunday August 09, 2020 @05:46PM
(#24103200)
Regardless of how entitled and axe-grindy a reviewer is, if they post a screenshot of an email written by the sole proprietor of the business telling them to fuck off and die or something similarly toxic, don't you think a lot of people would consciously avoid doing business with a person like that? It probably wouldn't help.
There's also the fact that being a dick to rude people doesn't feel good to everyone. I can only truly speak for myself here, but being rude in proportion to some random person who started it and totally deserves it leaves me feeling bad afterward, like I allowed myself to get trolled. An angry client email, a profane reply to an innocuous online comment... You have the luxury of asynchronous communication to take a moment, let the blind rage pass, and reply in the even-keeled diction of business communications, maybe even killing them with kindness. Or just ignore 'em.