Gitlab Support is no longer processing MFA resets for free users

Re:Gitlab Support is no longer processing MFA resets for fre... by Jedd on Wednesday August 05, 2020 @05:54AM (#24058960)

> ... but also creates a new risk of completely losing access to your account and username forever.

I may have misread the announcement, but it sounds like upgrading to a paid account recovers (npi) the ability to recover your account.

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Re:Gitlab Support is no longer processing MFA resets for fre... by noisem4ker on Wednesday August 05, 2020 @07:07AM (#24059394)

How does one upgrade their account if they cannot access it at all?

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Re:Gitlab Support is no longer processing MFA resets for fre... by Jedd on Friday August 07, 2020 @01:50AM (#24078788)

I suspect if one can a) exhibit genuine interest in becoming a customer waving their credit card around, and b) demonstrate ownership of 1FA for the account, then this would be relatively straightforward.

Or rather, at least as straightforward as the process is meant to be for existing paid-up customers, as per TFA.

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