Re:Migrating Dropbox from Nginx to Envoy
by mfontani on Friday July 31, 2020 @01:16AM
(#24005894)
From my (admittedly) limited experience, paid support isn't consulting.
Paid support surely is, as you say, about calling someone at 3am and having them look into an incident.
From my experience, that's not about helping you get the most out of the product, and a hand in tailoring it to your needs - that's the consulting part, and is usually paid for separately (and at much higher rates).
Paid support surely is, as you say, about calling someone at 3am and having them look into an incident.
From my experience, that's not about helping you get the most out of the product, and a hand in tailoring it to your needs - that's the consulting part, and is usually paid for separately (and at much higher rates).