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Re:How Best Buy saved itself (2019) by Someone1234 on Thursday July 30, 2020 @07:53PM (#24004139)
My pet peeve is when you have to have places price match themselves (in store Vs. online).

I was recently at Lowes, I had found a Saw Horse online at their website for $80 off, and tried to price match it to themselves but when the cashier looked it up it came back the store's price (even though I still had the page open on my phone, and at my home computer at home).

Then got treated like I was the one trying to pull a scam, rather than them discontinuing a sale mid-way through a work day, and me being caught by it.

Re:How Best Buy saved itself (2019) by FireBeyond on Thursday July 30, 2020 @09:03PM (#24004594)
You think that's bad? Best Buy's website would for several years display higher prices if it detected you were at a Best Buy store!

"It says $80 online" "Here, let's pull it up on the website, $100, you must have been mistaken" Head home, nope, $80.

They got caught - or provably so - when mobile data became better. "Weird, if I turn store wifi off and hit refresh by 3G the price magically goes down".

That ended up in a lawsuit, and no doubt some gift certificates via class action.

Re:How Best Buy saved itself (2019) by m463 on Friday July 31, 2020 @07:40AM (#24007708)
Target was nailed because if you had their app with location services turned on, the prices would rise when you approached the store.

"Target updated its smartphone app Wednesday night after a Minneapolis TV station reported that some prices displayed on the app increased whenever users approached a store. In one case, a product's price increased by almost $150." ...

https://www.cbsnews.com/news/target-app-price-switch-target-...

Re:How Best Buy saved itself (2019) by totalZero on Thursday July 30, 2020 @09:31PM (#24004736)
Nowadays Home Depot (and I believe Lowe's also) has in-store pickup, so you can often buy the item online and pick it up shortly thereafter.
Re:How Best Buy saved itself (2019) by kevin_thibedeau on Friday July 31, 2020 @12:19AM (#24005603)
I made the mistake of ordering from HD online and received a different product than what I ordered. It turns out that they reuse SKUs for different models so the drones will pull the usually outdated old stock on the store's shelves.
Re:How Best Buy saved itself (2019) by ethbro on Friday July 31, 2020 @07:04AM (#24007486)
That's definitely a mistake on the store's part and should have been a quick return / swap for you.

What generally happens is: (1) associate is dispatched to pick an online order, listed by SKU and bring it up front, (2) they arrive at the bay and start looking around for a match, (3) while they are supposed to verify down to the SKU level, sometimes they say "DeWalt 20V circular saw" = "DeWalt 20V circular saw", grab it, and move on, (4) repeat for the next order.

That's assuming there's stock in the store. In the event it's Ship-to-Store, you add the additional touch of warehouse getting it right. Although in my experience that rarely goes wrong (because automatic verification, etc as things go out).

I always do a SKU / item check if there's anything that might be a problem. In my personal experience, it happens ~1:50 orders (usually with easily confusable substitutions).

Re:How Best Buy saved itself (2019) by mvcalder on Friday July 31, 2020 @10:22AM (#24008821)
My neighbor works at HD. He also works at a local metal fabrication shop. I've visited him there and watched him turn a flat piece of metal into a multifaceted high precision part on a metal brake using only his hands, eyes, and the tool. He helps me with my metalwork challenges often. He has two great kids at College and a wife that nags him to no end but that he adores. Drone? Hardly.
Re:How Best Buy saved itself (2019) by miek on Thursday July 30, 2020 @09:42PM (#24004817)
Target is notoriously bad for this. I got like half off an expensive supplement just by pulling up the website.