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Re:Brown M&Ms, or Why No One Reads the Manual by ed312 on Thursday July 30, 2020 @07:42AM (#23996974)
First thing you do is email them a contract with a _reasonable_ consultant hourly rate. You literally handed them documentation in advance and they didn't bother to read or test it. Don't feel bad, don't get angry, get paid.
Re:Brown M&Ms, or Why No One Reads the Manual by jkoudys on Thursday July 30, 2020 @09:50AM (#23998078)
I agree with all of that, except for making it a reasonable rate. Go up to the edge of reasonable, then bump it up by $15/h.
Re:Brown M&Ms, or Why No One Reads the Manual by swinnipeg on Thursday July 30, 2020 @10:13AM (#23998391)
Shoot higher!

If you are contracting in a situation like this a reasonable rate could mean $250-$1000 an hour. Really depends on what kind of money your currently make.

A better approach in the case would be to offer to investigate, and provide a flat rate. You can charge $3000 flat fee, and you may solve it in 1.5 hrs.

Re:Brown M&Ms, or Why No One Reads the Manual by conception on Thursday July 30, 2020 @10:16AM (#23998431)
And -always- minimum two hours.
Re:Brown M&Ms, or Why No One Reads the Manual by jkoudys on Thursday July 30, 2020 @12:40PM (#24000209)
Oh god yes. Otherwise it's always the same: try to bargain you down to billing 30 minutes work, then complaining that you didn't do the 1.5h of work they'd agreed wouldn't be done to save costs. The usual "in lieu of paying you more, we'll complain harder" nonsense every client from hell pulls.
Re:Brown M&Ms, or Why No One Reads the Manual by PopeDotNinja on Thursday July 30, 2020 @01:30PM (#24000809)
Or just set a day rate, and limit scope to helping with the specific problem. "It's $1200/day, and scope is limited to helping you understand how to recover from the described problem. All of the work recovery work will be done by you, and my role will be limited to advising."
Re:Brown M&Ms, or Why No One Reads the Manual by xyzzy_plugh on Thursday July 30, 2020 @09:54AM (#23998128)
I agree, but I'd say your missing a zero.
Re:Brown M&Ms, or Why No One Reads the Manual by redisman on Thursday July 30, 2020 @10:58AM (#23998945)
I would ask for 5x my rate easily in this case where I don’t want the work
Re:Brown M&Ms, or Why No One Reads the Manual by jacquesm on Thursday July 30, 2020 @04:05PM (#24002323)
I once desperately wanted to get out of a bunch of work that someone wanted me to do so I did what you suggested.

They accepted :(.

Re:Brown M&Ms, or Why No One Reads the Manual by learnstats2 on Thursday July 30, 2020 @05:35PM (#24003113)
Hahah I actually like to decide my rate on this exact basis - what amount of money would I feel happy if they accepted.