Google offers refunds after smart glasses stop working

Re:Google offers refunds after smart glasses stop working by erulabs on Wednesday July 29, 2020 @07:43PM (#23992778)

My Pixel broke suddenly after an update. Android debugger console clearly showing a spew of ALSA errors. Hundreds of other people having the issue on forums - been 3 years and no patch has resolved it. I hang onto the phone as a cautionary tale not to purchase anything from google... Have never been able to get a customer rep on the line who can say anything other than "sorry, cant help". No refunds, no RMA, nothing. So... What customer support are you referring to?

If it was an open platform, I'd fix the issues myself. If it was a closed platform, I'd get it replaced. Google fails at being non-Apple and also fails at being Apple.

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Re:Google offers refunds after smart glasses stop working by 0134340 on Wednesday July 29, 2020 @09:32PM (#23993404)

This also happened with many people's Nexus Players, a Roku/Firestick competitor, myself included. It's co-developed by both Google and Asus. Of course after the update bricked them Google tried to blame Asus and put it on their shoulders to provide a fix and Asus seemed to do the same. Needless to say, I won't buy Google products anymore.

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