I’m taking about paid tools- gmail, google docs. And in Microsoft’s case Office.

I don’t think it’s better to go from recommendation, to X years of silence, to rollout. I’d rather know if something is prioritized and in progress. I’d like to plan for rollout. Maybe it changes my upgrade and purchase planning.

My main point is the current technique sucks and makes me want to use products less. I’ve used support forums for decades and they can be non frustrating when I feel I am part of a community.

The current method seems “us vs. then” with neglect for any meaningful change. They should just do better. Not perfect. Just not horrible.