Garmin services and production go down after ransomware attack

Re:Garmin services and production go down after ransomware a... by christoph on Thursday July 23, 2020 @10:18AM (#23927600)

I can't alter a watch face - i.e. alter the fields displayed. I'm not wanting to download a new face, just alter one already download and present in the app and on the watch, or alter any data fields around specific activities.

I get syncing to any 3rd party service is clearly totally out unless I manually transfer the .fit file via USB and I understand why this would need their servers, although it would be good if the mobile app allowed transfer of these files, without requiring a laptop and USB cable.

There's no reason for the entire mobile app to be totally and utterly broken because their servers are down. There's a huge amount of functionality in there that should just work locally without needing an internet connection. I can't even set an alarm via their app without it needing an internet connection!?

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Re:Garmin services and production go down after ransomware a... by paozac on Thursday July 23, 2020 @10:32AM (#23927740)

There is absolutely no reason for requiring an internet connection for basic features such as setting an alarm or the 12/24h time format. I contacted Garmin customer support and they replied with corporate PR stuff, not answering my questions. I sold the watch a couple weeks later, won't buy Garmin again.

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Re:Garmin services and production go down after ransomware a... by nradov on Thursday July 23, 2020 @11:33AM (#23928407)

On my Garmin 935 I can set an alarm directly on the device without using the mobile app.

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Re:Garmin services and production go down after ransomware a... by lloeki on Thursday July 23, 2020 @06:01PM (#23932906)

I can do all of that directly on my 735.

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Re:Garmin services and production go down after ransomware a... by sh-run on Thursday July 23, 2020 @05:37PM (#23932576)

I agree that the mobile app shouldn't be broken with the server down, but I've got a FR 935 and can alter my watch face and set alarms through the watch.

Watch Face

1. Hold down up/menu

2. Hit start

3. Select Watch face

4. Hit start

5. Select customize

Alarms

1. Hold down up/menu

2. Click down to select clock

3. Hit start

4. Hit start again to select alarm clock

5. Navigate down to add alarm

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Re:Garmin services and production go down after ransomware a... by dhdhhdd on Thursday July 23, 2020 @11:08AM (#23928122)

Unlike on fitbit, I can set an alarm directly on my Garmin watch. (Vivoactive 3).

I consider this a huge +

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