Re:Slack Files EU Competition Complaint Against Microsoft
by mercer on Wednesday July 22, 2020 @12:26PM
(#23918691)
What Slack also needs is a good set of native clients.
I try to think from the 'regular user' perspective and often assumed that they just don't care. I figured they'd have Slack open on their desktop all the time at work, or just not care about load times or battery drain. I figured that was just one of those '(web) developer things'.
But I've been surprised at how much friction there is to using Slack with various non-nerdy clients I have. They'll constantly send me messages via WhatsApp or even Telegram. The ones that I've convinced to use Trello often start using it for their own stuff.
But Slack is a slog to them. Mostly the desktop clients, but I've heard a number of them complain about mobile (which I don't use much, but I thought was native?).
Whatever Slack is doing right, whatever its other problems, surely the fact that 'regular folks' feel friction using a chat app that one is supposed to regularly use is a cause for concern!
I try to think from the 'regular user' perspective and often assumed that they just don't care. I figured they'd have Slack open on their desktop all the time at work, or just not care about load times or battery drain. I figured that was just one of those '(web) developer things'.
But I've been surprised at how much friction there is to using Slack with various non-nerdy clients I have. They'll constantly send me messages via WhatsApp or even Telegram. The ones that I've convinced to use Trello often start using it for their own stuff.
But Slack is a slog to them. Mostly the desktop clients, but I've heard a number of them complain about mobile (which I don't use much, but I thought was native?).
Whatever Slack is doing right, whatever its other problems, surely the fact that 'regular folks' feel friction using a chat app that one is supposed to regularly use is a cause for concern!