You have a much different experience with companies than I do then. I have been hung up on by UPS customer service. I have had to simply stop ordering from Amazon because they were delivering greater than 50% of books damaged, forcing me to waste time and money returning them despite numerous reports and complaints. There was nothing I could do and not a single person cared. It's because these companies don't care about providing a service. They care about making money. And my problems as a customer weren't enough for them to lose money on, so they weren't problems to them.
Does the USPS have problems? Yes. But at least in those cases I can actually find an actual person, usually local, to speak to. But that isn't the point. You're arguing that somehow companies aren't complacent when that is my exact opposite experience, especially with delivery companies.
> That doesn't mean that you should assume the worst from the people you disagree with.
Where did I do that? Especially in the case of USPS, the Koch's complaining about so-called unfair competition is exactly caring about companies more than people.
It isn't- for most, it is about preventing the waste that tends to happen when organizations (be they corporations or government bureaucracies) become complacent and uncompetitive.
Whether corporate raiders or rubber rooms for bad union members, any system can get taken advantage of. That doesn't mean that you should assume the worst from the people you disagree with.