Re:The Adjacent User Theory
by aerosmile on Tuesday July 21, 2020 @01:32PM
(#23908872)
Humane and accessible services are still designed at scale, rather than on an individual level.
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Of course. In context, I read "anything at scale does this" to mean "anything at scale dehumanizes its users" which is the point that I disagree with. A scaled-up service can still honour the client -- it takes intention and good design, but it's certainly possible.