Re:Ask HN: My GitHub account got suspended without any notice
by samanthalee233 on Tuesday July 14, 2020 @01:19PM
(#23834794)
Do you mind sharing your support ticket number here, or email it to [email protected]? We can help escalate the issue internally. Thanks!
[ Parent
| on HN ]
Re:Ask HN: My GitHub account got suspended without any notice
by dsr_ on Tuesday July 14, 2020 @01:33PM
(#23834992)
Can you do all your customers a favor and fix the process so that "I posted on HN/Twitter/whatever" is not a desirable means of escalation?
Re:Ask HN: My GitHub account got suspended without any notice
by samanthalee233 on Tuesday July 14, 2020 @03:34PM
(#23836653)
We do prioritize tickets that indicate an issue as complete blocker. Our team that monitors hackernews for feedback, issues, and criticisms work to make sure these things are actually being prioritized, as it’s not always clear from the support ticket how severe a blocker might be.
Re:Ask HN: My GitHub account got suspended without any notice
by dsr_ on Tuesday July 14, 2020 @03:51PM
(#23836897)
Is "my account is suspended, I don't know why" considered a "complete blocker"?
Re:Ask HN: My GitHub account got suspended without any notice
by emilycook on Tuesday July 14, 2020 @04:58PM
(#23837775)
Yes, if the support ticket is opened when the issue is discovered. This particular instance was first reported on hackernews and was due to our dormant namespace policy: https://news.ycombinator.com/item?id=23827772