The "other side" is completely relevant. We don't yet know if this is a policy issue, a tech issue, a legal issue, a national security issue, an account takeover / hacking, etc.

It doesn't matter because clearly support has failed. There is no way a thing like a prominent github account like this one should be suspended without immediate communication with the user, which did not happen. The fact that this ends up on HN at all is the problem.

> should be suspended without immediate communication with the user

I don't think we have enough information to definitively prove that his email address is still accurate on the account. If the account was taken over by a malicious user (hopefully not because they claim MFA was enabled), then the new user's email address may be the one that was notified.

Without the other side, you have no idea whether their support is in order or not. Being such a large organization leaves millions of possibilities. Is this user even a paid account?

Going back to the OP's post, if you leave a vendor for a single 1-sided account of a negative experience, you'll never deal with another company again.

This is hardly the first instance of these large cloud providers screwing over their customers in terrible ways. The number of these stories on HN alone over the year must number in the 100's if not more. The 'other side' has had a decade or more to get their house in order and has not managed to do so. Support typically is so abysmal that if you need it at all you are screwed. Forking over 1000's of $ / month does not seem to make much difference.

The safe default seems to me to believe these stories at face value unless evidence to the contrary has been provided.

These companies have millions of customers. Nothing is perfect and scale will always bring problems, both in quantity and depth. The massive success and reliability of cloud services doesn't point to a major risk for most.

Regardless I don't see what the issue is in waiting for the full story.

That you'll be waiting forever?

I believe by waiting they mean ignoring the possible issue until the situation changes. So yeah, you can wait forever. It's free.

Your interpretation is faulty.