I'm sure this has nothing to do with Microsoft.

Microsoft owns GitHub, so any GitHub problem is, ultimately, Microsoft's problem.

Fair :-)

I meant, nothing to do with Github's acquisition by Microsoft.

You'd be surprised how much an acquisition changes priorities. Suddenly the CEO of your company is a middle manager at the acquiring behemoth who is at the whims of their generous crop of Senior Vice Presidents, and wants to keep them happy because s/he has a ton of unvested stock on the line.

I don't know what the precise cause of this bad support is, but I would wager that an acquisition by Microsoft will shift GitHub's priorities away from Support and towards Enterprise Sales.

Just so you know how distant Microsoft is keeping this acquisition, Github employees don't show up on the default lookup tool (Who).

I'm sure they're pedalling Azure, but other than that Github is still very much independent.

Is that true for how hiring is done and how funds are allocated? In this case customer support funds?