Re:The problem might not be COBOL
by Spooky23 on Saturday July 11, 2020 @12:13AM
(#23799423)
Unemployment enrollment is a list of 30-130 questions + documentation, varying by state.
If you worked the same job for 5 years and got laid off, it’s closer to 30 questions. If you were laid off from a job after three months, worked at the post office in the last 3 years, got discharged from the national Guard with a service disability, it’s closer to 130 questions.
UI/UX is important because the business rules get complex and you can’t throw a random call center person at it — they need to know wtf they are talking about. You never have enough of those people. Making it a fully online transaction means someone needs to fully understand the business rules — which is harder than it sounds because new things get added often, and the old mainframes generally don’t get reengineered.
Also, when you say demand spike, in 2020, that means when all is said and done more UI applications than have been seen in the last 10 years, in a 60 day period.
If you worked the same job for 5 years and got laid off, it’s closer to 30 questions. If you were laid off from a job after three months, worked at the post office in the last 3 years, got discharged from the national Guard with a service disability, it’s closer to 130 questions.
UI/UX is important because the business rules get complex and you can’t throw a random call center person at it — they need to know wtf they are talking about. You never have enough of those people. Making it a fully online transaction means someone needs to fully understand the business rules — which is harder than it sounds because new things get added often, and the old mainframes generally don’t get reengineered.
Also, when you say demand spike, in 2020, that means when all is said and done more UI applications than have been seen in the last 10 years, in a 60 day period.