Re:What's it like to get a “?” email from Jeff Bezos? [video]
by yomly on Thursday July 09, 2020 @11:32AM
(#23781339)
Having actually worked on a handful of "sev-b" tickets I really don't think the "?" is a big deal.
Jeff's email is public and the original correspondence is copied in unchanged.
I'm not even convinced Jeff sent it as I don't think Jeff reads his public email. At a company of size > 100-1000 I don't think the CEO really has the bandwidth to stop and offer insight into the nature of the problem - does "please look into this" or "forwarding" or "cc xyz" or "?" really add much value?
In hindsight they were mildly fun - the forward chain would create a chain of accountability, starting with Jeff to Diego all the way down to an L4 in their 20s to fix a customer problem - each with their neck on the line but without much influence to solve the actual issue at hand.
It really was less an email and an alternative ticketing interface.
Jeff's email is public and the original correspondence is copied in unchanged.
I'm not even convinced Jeff sent it as I don't think Jeff reads his public email. At a company of size > 100-1000 I don't think the CEO really has the bandwidth to stop and offer insight into the nature of the problem - does "please look into this" or "forwarding" or "cc xyz" or "?" really add much value?
In hindsight they were mildly fun - the forward chain would create a chain of accountability, starting with Jeff to Diego all the way down to an L4 in their 20s to fix a customer problem - each with their neck on the line but without much influence to solve the actual issue at hand.
It really was less an email and an alternative ticketing interface.