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A comment on It's Talos all the way down. Parent comment

Re:It's Talos all the way down by moonchild on Tuesday July 07, 2020 @04:42PM (#23763812)
While you're here, can I ask: the integricloud main website says:

> with our fully redundant power systems, uptimes generally exceed 99.999% with overall availability typically at or above 99.9%

Do you have an SLA or other uptime guarantee?

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Re:It's Talos all the way down by tpearson-raptor on Wednesday July 08, 2020 @10:09AM (#23770001)
Nothing formal, but if the service itself does go down (i.e. your VPS drops and can't be restarted due to a service problem, or connectivity fails, etc.) refunds / service credits would be issued. We really haven't encountered this enough to have a formal policy as of yet -- the redundancies we use are quite good.
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