Re:A terrible, horrible, no-good, very bad day at Slack
by WJW on Tuesday July 07, 2020 @06:27AM
(#23757610)
Most companies don't know how much downtime costs them and from their behaviour seem to treat it either as $0/hr or $infinite/hr. To be fair, it's difficult to estimate correctly. Apart from the direct loss of income there is also reputation loss, possibly reduced signups and increased churn, etc. It's not at all constant either, one outage per 10 years will give you a radically different reputation than one outage per week.
Re:A terrible, horrible, no-good, very bad day at Slack
by Ntrails on Tuesday July 07, 2020 @07:01AM
(#23757863)
It's also working out which outages matter the most. A 10 day outage is not equivalent to 10 1 day outages, the latter has a multitude of important reputational risks - but the former is quite possibly enough to end the business completely.
Re:A terrible, horrible, no-good, very bad day at Slack
by aboringusername on Tuesday July 07, 2020 @10:31AM
(#23759647)
Depends on how you value the potential outcomes. A while ago, I think it was Gitlab that didn't check their backups and they were a dud.
That caused quite a few problems...How much is it worth to them after the fact? I'd say a fair bit.
But hindsight...
Re:A terrible, horrible, no-good, very bad day at Slack
by dannyw on Wednesday July 08, 2020 @12:04AM
(#23766795)
If you run a fairly discretionary web app, like perhaps a game where downtime will cost you lost revenue for the time period but that's it, it's probably not worth it.
If you are running a communications platform like Slack or Gmail, it's hella worth it.
All those man hours cost money. Is it worth it? Depends on how much downtime costs you.