Measuring Customer Happiness: Dharmesh Shah at the Business of Software Posted by zgr on Sunday March 27, 2011 @09:27AM from the lightpointsecurity.com dept. http://lightpointsecurity.com/content/measuring-customer-happiness-dharmesh-shah%E2%80%99s-2010-business-of-software-conference-presentation ( no comments | 3 points | on HN )
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